Terms of Service

These Terms of Service (hereinafter the "Terms") govern the use of the website and services offered by Lokcube. By accessing or using our services, the user accepts these Terms in full.

1. Acceptance of the Terms

Use of the Lokcube website and related services implies full and unconditional acceptance of these Terms of Service and the Privacy Policy. Users who do not accept the Terms must refrain from using the service.

2. Definitions

• Lokcube: [RAGIONE SOCIALE], with its registered office at [INDIRIZZO], VAT number [P.IVA];
• Service: the smart locker system (intelligent electronic locker units) managed through a web app, including booking, payment, biometric authentication and unlocking;
• User: any natural person who uses the Service;
• Venue: the venue, club, festival, museum, university or other location where Lokcube locker units are installed;
• Compartment: an individual, uniquely identified locker in the Lokcube network.

3. Scope of the service

Lokcube provides a service for the temporary storage of personal belongings using smart electronic locker units, accessible after booking, payment and authentication through a web app. The service is available at partner Venues participating in the Lokcube network.

The service is provided "as is", using the available technological resources. Lokcube undertakes to ensure a high service level (SLA), but does not guarantee uninterrupted continuity or the complete absence of malfunctions.

4. Registration and account

Using the Service does not require the creation of a permanent account. A compartment may be booked by providing only an email address or phone number, or by using biometric authentication via passkey (WebAuthn).

The user warrants that the data provided is truthful, complete and up to date. Lokcube reserves the right to suspend or cancel bookings associated with data that is manifestly false or unusable.

5. Use of the service

The user undertakes to:

• Use the Service in accordance with the law and these Terms;
• Not use the Service for unlawful, fraudulent or harmful purposes;
• Not store items prohibited by law in the compartment (weapons, illegal substances, flammable or hazardous materials, perishable food, animals);
• Not tamper with, damage or attempt to force open the locker unit;
• Not share access credentials or the biometric passkey with third parties;
• Empty the compartment by the end of the booked period.

The user is personally responsible for stored items and for any use of the Service through their account or device.

6. Payments and prices

The price of the service is clearly shown to the user before the booking is completed. Payments are processed through the provider Stripe Payments Europe Ltd. under Stripe's terms.

Lokcube does not store credit card or bank account details. Payment enables access to the booked compartment for the stated period (typically the duration of the evening or event).

Any price changes are communicated in advance and apply exclusively to future bookings.

7. Refunds and cancellations

As this is a digital service provided immediately upon payment, the user accepts that the right of withdrawal provided for in Art. 52 of the Italian Consumer Code (D.Lgs. 206/2005) does not apply once the Service has been provided (opening of the compartment).

If the Service is not provided for a reason attributable to Lokcube (locker unit malfunction, inability to open the compartment), the user is entitled to a full refund of the amount paid. Requests must be sent to [email protected] within 14 days.

8. Stored items and responsibility

Items stored in the compartment remain the user's exclusive property and responsibility. Lokcube:

• Has neither visual nor physical access to the contents of compartments in use;
• Does not act as a custodian under Articles 1766 et seq. of the Italian Civil Code;
• Is not liable for loss, theft or deterioration of items, except in cases of wilful misconduct or gross negligence;
• Reserves the right, where necessary (maintenance, security, end of day), to empty the compartment and keep the items for a maximum of 30 days before disposal.

It is recommended not to store irreplaceable valuables, cash, original documents, medical devices or life-saving medicines.

9. Intellectual property

The Lokcube website, web app, "Lokcube" trademark, logo, texts, graphics, code and all other content are the exclusive property of Lokcube or its licensors and are protected by Italian and international copyright and trademark laws.

Reproducing, distributing, modifying or using any content without Lokcube's written authorisation is prohibited, except for uses permitted by law.

10. Limitation of liability

To the extent permitted by law, Lokcube is not liable for:

• Indirect or consequential damages, loss of profits or opportunities;
• Malfunctions caused by interruptions to the network connection, Stripe payment services or the Venue's electricity supply;
• Force majeure events (see Art. 12);
• Improper or non-compliant use of the Service by the user or third parties.

In any event, Lokcube's total liability to the user is limited to the amount actually paid by the user for the Service in the 12 months preceding the event causing the damage.

11. Suspension and termination

Lokcube reserves the right to suspend or discontinue the Service, in whole or in part, at any time, including without notice, for technical or security reasons or in the event of a breach by the user. In cases of serious violation of these Terms, Lokcube may block access to the Service without any obligation to provide a refund.

12. Force majeure

Lokcube is not liable for failures to perform or delays caused by events beyond its reasonable control, including, by way of example: natural disasters, pandemics, wars, strikes, acts of terrorism, interruptions to essential services (energy, telecommunications) and measures taken by public authorities.

13. Changes to the Terms

Lokcube reserves the right to amend these Terms at any time. Changes take effect when published on the website. For substantial changes, Lokcube will notify registered users with at least 30 days' notice.

Continued use of the Service after publication of the changes constitutes acceptance of the new Terms.

14. Governing law and competent court

These Terms are governed by Italian law.

The courts of [CITTÀ FORO COMPETENTE] have exclusive jurisdiction over any dispute arising from the interpretation, performance or termination of these Terms, without prejudice to the non-waivable consumer rights under D.Lgs. 206/2005, under which the courts of the consumer's place of residence or domicile retain jurisdiction.

15. Contact

For any questions about these Terms:

• Email: [email protected]
• Support email: [email protected]
• Certified email (PEC): [PEC]
• Postal address: [INDIRIZZO SEDE LEGALE]